Updated: 10th November 2020
Like so many other businesses, Rocco & The Fox has adjusted to life during a pandemic. We're doing all we can to ensure our service remains hygienic, customer-focused and fast, and we're proud to say we're currently still able to get all orders shipped out within 2 working days.
Here are some other things we're doing to keep you and ourselves safe:
- Thorough hand-washing before packaging up every single order
- Use of antibacterial gel between each order being packaged up
- Introduction of a different shipping method reducing human handling and exposure
- Masks worn for all in-person local deliveries
While we're very proud of how quickly we're able to safely ship your orders, Royal Mail are experiencing delays which may affect your parcel. These delays are affecting people across the UK so we ask for your patience during this time. Please do also bear in mind that shipping delays are sadly outside of our control, but we will do our best to assist you and Royal Mail to ensure your order arrives as quickly as possible.
If you have any questions or specific requests when it comes to your order, don't hesitate to get in touch at firstname.lastname@example.org.
Thank you for your continued support.